Why our clients choose Retailarc POS?

Retailarc POS is a brand of Qualicom Innovations Inc. which is a leading IT company in Canada. Its Hong Kong and Guangzhou offices established in 2005 and 2010 respectively. Retailarc POS is a successful and award-winning solution in Canada. Our POS solution grows with our clients’ needs. With our strengths in IT consultancy and application development, Retailarc POS brings innovative solutions to our clients.

In general, many clients chose us because we deliver the following benefits to them:

First, Retailarc POS is reliable which means you will no need to worry about the POS security, Internet connectivity in store and future expansion issues.

• Retailarc system was designed with the above questions in mind. The POS software installed in your PC or POS terminals will be able to work both online and offline. When it is disconnected from the internet, the POS will still be able to accept transaction, order or handle returns. When internet in the shop is restored, the data will be sync to the clouded central server automatically.

• It is also very secure to use Retailarc POS in the store. Retailarc’s secure Time-Out on the POS helps protect the information from being abused by others. The POS will log out automatically when the POS being unattended for a pre-set time period. Besides, staff password management is also very important. In our system, you can set how many days will need to change a password and the length of passwords used.

Second, being user-friendly is extremely important as we know that many staff especially the senior staff may not find it easy to learn to use the POS. Staff will get annoyed for complicated process and multiple steps to take when handling a transaction. Store owners also want the system to help them save time in staff training. Just imaging you have more than 200 stores, it will cost you a lot for a complicated POS system.

• For our Retail POS, for example, when a client want to pay cash with a coke, we will just scan the coke, press Payment button, and then choose cash, the received paid amount is defaulted to be the same with the total amount, if it is the right amount received, then click OK. The cash drawer will be open. Only when the customer gives more than the total amount, the cashier will need to enter the received amount number.

• The layout of the POS is intuitive and can support images. For items that are difficult to distinguish from each other by names, a suitable image could help them to solve it.

• In our catering POS, the food, drinks are well-organized by category or tabs, so that the staff can easily find the products without scrolling down too much.

• The POS can not only help perform payment and return. The online, phone or event orders can by handle with one tab on the POS screen. Once the data is sync, the information of orders can be viewed in designated or all POS terminals.

Client Comment:

"Qualicom improved our business agility through IT simplification."– BTI Canada

Third, our POS team is very seasoned. We have been in the industry for 14 years. Our clients are mainly from Hong Kong, Mainland China, Macau, Canada and USA. Retailarc provides both retail and restaurant POS versions. The two versions are customized for their industries. Thus, it is an out-of-the-box solution for most business. Besides, Qualicom is known for professional IT consultancy. It has helped many local corporates such as PCCW, TVB, Hutchison, etc., to tailor-make or revamp their IT systems. Our qualified IT staff are not only highly experienced, but also eager to learn new knowledge in each different project.

Fourth, Qualicom is good at creating innovative and sustainable solutions. Our CEO foresees that more and more clients would want mobile solutions for their business. Thus, based on our clients’ needs, for example, our client wanted their staff to take order around the restaurant and to solve the problem of long queuing time during lunch hours, we created an app which could be easily installed in iPad mini for them. The application helped them improve customers’ satisfaction through efficient service.

• Moreover, we have also created the Customer Tablet app for customers to take orders at table. Our Sale Executive App (SEA) helped managers or CEOs of chain stores to monitor their store sales at hand. Only by clicking a few buttons on the SEA, they can understand their stores’ daily, weekly or even monthly performance. They could also immediately view the store information and call the store supervisor to enquire more details. This is especially helpful when there are new promotions and new products selling in the stores, you could use the app to monitor the how popular the products are.

• Another innovative feature of Retailarc POS is that we have help clients to manage their online orders in the same platform. You could edit online store prices, view orders, check stocks, and arrange warehouse delivery with ease in the same platform.

• Our retail solution now could allow you to use them for the contemporary events such as mega sales in shopping mall, festivals or workshops. We provide packages to you, so that you could gain sales easily with low cost. Our solution is ready made. Clients will find them very user-friendly for contemporary activities.

Fifth, we provide 365-day 10am to 10pm phone support to Retailarc clients. Our clients could immediately phone us if they need any IT support from us regarding the POS system. For hardware, our vendors provide 1-year warranty.

Lastly, it is undoubted that our system is very robust. One of our clients owns more than 400 stores and we could help them manage all store operational issues smoothly in the back office. They could view the store sales, request stocks and plan promotions ahead for different stores. There are different kinds of promotion you could set through our Tier, Product, Category and Combo promotion programs. What’s more, there are in total 62 types of reports covering inventory, product, accounting and sales categories. The reports can be customized in terms of date, venue and staff. They helps you to obtain summaries easily, so that you could make wise decision based on the insights gained from the past records.

To sum up, Qualicom Retailarc offers great benefits to our clients and users. More and more benefits could be obtained after you try our system. This also explains that our clients prefer to use our system for so many years. We aims to offer the up-to-the-date innovations to our clients, so they could save a lot of efforts when your business expand and your needs increse.

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