FAQs by Our Potential Clients (Part 1)

When we performed demos or met with our potential clients, these questions were being frequently asked:

1. Do the POS work when internet is disconnected?

Yes. Our POS design is fail-safe. It works normally when internet is disconnected. When internet restored, all the data will be sync automatically.

2. Do your provide maintenance service?

Yes, our hotline support is from 10 am to 10 pm, 365 days. 24-hour support will be provided on request.

3. What hardware do I need to purchase?

Our solution is windows-based, so you need hardwares that could support windows. For small stores, you may installed our solution in your laptop since the transaction volume would not be too large. For large stores, we recommend you to purchase professional POS terminals since they are more robust and durable. Besides the POS terminals, laptops or desktops, you would also need a cash drawer, scanner and receipt printer. For retail, you may also want a barcode printer whereas for restaurant, you may need a kitchen printer and/or Kitchen Display Monitor (KDS) as well.

4. What features do you provide?

Our POS provide full-featured POS. Since our customers mainly operates chain stores, our POS features would have already covered what single and chain stores need.

5. What is your price scheme?

Our price scheme would include one-off software, setup payment and annual maintenance fee.

Since we provide one-stop service, the more service you want, the more would be charged. Possible payment includes fees for hardware, customized features, software integration, advanced modules, 24-hr Support, additional apps, online store, etc.

6. What languages do your POS support?

We support English, Traditional Chinese, Simplified Chinese and French.

7. What kind of POS versions do you provide?

We provide restaurant, retail and fashion POS versions.

8. Who do you recommend your POS systems to?

We think our systems suit chain stores. For single stores, our solution might be slightly more expensive than those iPad POS solution available online. However, our solution is money-worthy. We know that saving cost is important for single store, but our quality solution could actually provide you a more long-term solution and thus save cost.

9. Do you have special features apart from the basic ones?

Our POS have a lot of comprehensive features. For example, if your products have serial numbers, we could help you track them. If you need a weight, we could enable the function for you. If you want to calculate the materials in your restaurant, you could use our bill of materials (BOM) function, etc.

10. How many categories do you have for products?

We could have more than 10 categories for you. But normally our clients would need less than 6 categories for their products.