How we help a client realize O2O within 5 weeks?
- qualicominnovations
- Dec 29, 2015
- 2 min read
One of our clients wanted a mobile POS solution for his wine festival. Since the customers are his VIPs and the wine are not very cheap per bottle, they need to help customers easily order wine at the spot and ensure good customer experience. Our experienced POS consultant provided his insights and which could be built within a short period of time, which is also sustainable for future events.
It is not easy to coordinate and gather all the knowledge and skills within a short time. But it is Qualicom’s tradition—“Never let down our clients, fulfil our promise and if possible, outperform it”. Though it is not easy, but everyone would try their best.
Our final solution to the client is to make Staff Tablet for them to take orders and handle payment in one device. Customers can view wines and place orders in any device. Once they confirm order, they can process to payment. Our system help our client record all the transaction and delivery information.
Now, our client could handle all the front-end sales and enquiries with our Staff Tablet. Besides, they could check all the sales reports and delivery information in the back office. They will not be confused now since the data well recorded in the system. Their staff could also login to the back office to perform the delivery tasks at the same time. In this way, we help them save a lot of effort and shorten the product delivery time. Hence, increase customer satisfaction.
The secret that we could make this solution within 5 weeks is we plan ahead, communicate earlier and do it faster. It sounds so easy and not like a secret at all, but it is. And much cooperation from our app development team and client is a must. Though the project workload is tense, it is worthy because our client loved our solution and loved its smooth flow design in taking orders for their customers. Our development team felt glad to hear that.
So, what are you waiting for, online order and offline delivery (O2O) is no more the story of others, it is also for you too!
--Empowered by Retailarc POS Team.
Comments